Fresh stores get more traffic, dont look old and help you communicate better with your members & potential clients.
Stores should be upgraded regularly since they are a method for communication for any sized business. Information on your store is not obsolete. To keep your store updated, it’s really not easy in this contesting market. Most of the times, customers get trapped into obscure stage due to unexpected malfunctioning, non-working links or less optimization. To resolve these nasty issues, we are here to help you! We will never fatigue in putting our best efforts to respond your queries & resolve issues as early as possible.
Our goal would always be to increase your sales, optimizing your site & conversion rates and making your store work smoothly.
We offer a comprehensive range of support service to keep code healthy on your Magento store. With our support services, we enable our clients to offer their customers improved and better experience on their store.
Support Maximum Up to 10 hours
Customer Review monitoring
Bi-weekly Trafﬁc Stats and Analysis
Store content updates
Basic UI changes
Store Image Replacement
Load Speed Testing
Browser Compatibility Testing
Monthly Store Health check
Store Backup (Bi-weekly)
*New Extension Installation
Note : *We can install new extensions for you but we will not be accountable for any conflict that arises. Hours spent is not covered under maintenance And will be charged as per our hourly rates.
**Hours Spent in Magento, Theme & Extension upgradation is not covered under maintenance.
Obtaining high quality Magento Support & Maintenance service would not remain an issue anymore! magePoint makes store handling much easier and effective with ongoing support. We are capable to tackle the freshly upgraded technology to ensure immaculate navigation and store operation. Whether you recently switched to Magento or you already own Magento Store, we have a suitable solution for you.
Experienced support team is always available for any type of client support. Based on clients goals and marketing strategies, we customize ongoing support services and offer complete support with dedicated development team. Intimate knowledge of clients’ business, their aims and goals help us uniquely assist them and offer them superb Ongoing support services.
Our prime motto is to offer maximum advantages to our clients based on performance, quality and complete Magento solution. We put the best methodologies towards creating, designing and supporting Magento based e-commerce store.
|Magento Basic||Magento Silver||Magento Gold|
|Up to 10 Hours||Up to 25 Hours||Up to 40 Hours|
* Service within normal business hours.
For service not covered under maintenance will be worked on hourly basis. Any service on hourly contract will be initiated on client approval only.
We also offer customized Maintenance & Support packages. We discuss client’s requirements and agree with them for a particular numbers of hours per month. A work timesheet is delivered to them monthly for task and hours spend on each task as per suitability. magePoint offers telephonic, email, chat, video chat and face to face support during business hours.
Our goal is your satisfaction and we aim to meet and exceed your expectations for store maintenance so that, you continue to use our support services whenever you need updates to your store performed. magePoint has a separate department just for handling store maintenance and that team is trained to give the best customer service possible. When the work is done, you will get a report with URLs / links to where you can see where the changes have been applied. If there’s a problem, let us know right away and we’ll fix it.